Return Policy

At Liv MedSpa, your satisfaction is important to us. We stand behind the quality of our products and want you to feel confident with every purchase.

Returns

Returns are accepted within 14 days of delivery.

Items must be unused, unopened, and in their original packaging to be eligible for a return.

Due to hygiene and safety reasons, opened or used skincare products cannot be returned.

Non-Returnable Items

Opened or used products

Gift cards

Final sale or promotional items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will gladly arrange a replacement or refund after review.

Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Original shipping fees are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

We recommend using a trackable shipping method, as we are not responsible for lost return packages.

How to Start a Return

To initiate a return, please contact our customer support team with your order number and reason for return. Our team will guide you through the process.